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07-Nov-2018 14:25

It is always nice to recieve this kind of feedback, and i will make sure to share it with our team.

If you could maybe give me a bit more details about your booking.

I also work in hospitality and although I was not expecting a 5* customer relations experience I was hoping for a little kindness and at least an attempt to help.

The friendliness and kindness of the other staff thankfully made up for these disappointing encounters so thanks to them, overall I was happy with my stay.

Even if the hotel is not in the city centre, it's very easy to have access to it with the bus. I really appreciated the "there must be a solution, we'll find it" attitude.

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We did have to pay for the city tax which I thought was included in the price of the hotel as it was stated on the online bill this was a little frustrating.

She was not busy and not at all interested in helping.